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The world is yours to discover
Reservation Terms For All The Tours
Deposit
A non-refundable deposit of CAD$300 per person paid to W Holidays Inc. is required to secure your reservation. Reservation will not be confirmed until your deposit is cleared with our company. some special deposit amount may apply when group size did not meet the requirement described in the specific tours. Please consult our staff for details.
Final Payment
Final payment is due by 90 days prior to departure (final payment date may be earlier as specific tour requires). W Holidays Inc. accept credit card payments and e-transfers, while the cheque or money order should be received and cleared by our bank by payment due date. Reservation is subject to cancellation if final payment is not received by due date the deposit will be forfeited. Final payment made is not refundable.
Cancellation & Refund
Notification of tour cancellation for any reason must be in writing.
Traveler(s) unable to complete the purchased trip for any reason acknowledge that any unused portion(s) of the vacation package is neither refundable nor exchangeable.
Should the traveler(s) cancellation change the room configuration and thereby incurs a single supplement charge to a roommate the amount of charge will be deducted from the travelers' refund. This is in addition to any other cancellation fees that may apply.
For cancellation made less than 90 days prior to departure date, all the payments are not refundable. For any cancellation made after the departure day all the payment are not refundable. cancellation policy may vary according to specific tours, please consult our staff for details.
Travel Documentation
All travelers must travel with a valid passport with expire date at least 6 months away from travel date and a visa obtained prior to entering the country.
Itinerary Changes
The world of travel is ever-changing. Therefore, the day-by-day itinerary provided on our website is preliminary and subject to adjustment and change. The final verified itinerary will be sent to the traveler(s) approximately two weeks prior to departure.
W Holidays pledges to make every effort to follow tour itinerary precisely, however unforeseen situations do occasionally occur. By booking one of our vacation packages, you acknowledge that the itinerary are still subject to charge due to unforeseen circumstances even on the trips. If a hotel or flight in the itinerary becomes unavailable, W Holidays reserves the right to make substitution with hotel/flight of equal standard and quality. There will be no refunds for any difference in the cost of those accommodations.
Within Canada Add-on Flights
Add-on flight is introduced to some of travelers as an optional service, upon request by the travelers, to facilitate the transportation
to the designated gateway city. All W Holidays tours start and end in one of the two gateway cities of Toronto and Vancouver. Add-on fare is not part of the tour price neither is considered to be part of the tour. Due to the nature of complexity of the add-on flight arrangement, W Holidays cannot guarantee and is not responsible for any change on the flight schedule,flight route,airfare and the availability of the flight. Upon receipt of your add-on airline tickets, the travelers must phone the related airline to confirm the flight and get their seats assigned. Travel insurance is strongly recommended to protect you from flight change, flight cancellation and travel delays. W Holidays cannot be held responsible for any delayed and/or missed connections whether the add-on flights are arranged by us or not.
Shopping
Shopping is always personal matter, and W Holidays is not responsible for any purchases you make during your trip. whether that merchant is part of the scheduled itinerary or not
Baggage
Baggage is carried at passengers' risk. Although every efforts is made to handle clients' baggage carefully, W Holidays cannot be responsible, assume liability or accept claim for loss or damage to baggage and personal effects due to breakage, theft,or wear and tear throughout the trip.
Baggage allowance and policies differs by airline,baggage in excess of allowance will incur excess baggage charge which is payable on site by the passenger.
Health & Medical Issues
Our trips are exciting and active vacation. While there is time to relax, there will also be much to see and do, and your excursions may require an extensive amount of walking. Please check with your personal physician to verify your particular needs. W Holidays is not responsible for any costs incurred as result of medical services or for the quality of medical care received.
Travel Insurance
We strongly recommend that you purchase travel insurance to protect yourself and your investment in case you have to cancel or interrupt your vacation. Please contact us for rate.
Final Information Package
Final documents including air tickets, hotel lists. final tour itinerary, clothing suggestions, name badges and other pertinent information will be sending out by email approximately two weeks prior to departure.
Legal Responsibility
W Holidays acts only as independent contractors acting on behalf of neither the customer (here in referred as "you") nor the travel suppliers. As a tour operator, W Holidays organizes and sells tour programs consisting of certain services. Including air, surface, and water transportation, hotel\cruise accommodations, sight seeing excursions and other package programs that W Holidays purchases or reserves from various suppliers (here in referred to as "suppliers"). W Holidays does not own nor operate any of these suppliers.
The suppliers providing travel services for W Holidays are all independent contractors, and are not agents, affiliates, or subsidiaries of W Holidays. As such, W Holidays are cannot be held responsible for any negligent or willful act of any supplier or of any third party.
The passage contracts in use by the Supplier such as airlines, cruise lines, motor coach lines, rail companies, local land operators, hotels and other travel providers whose services are included in your tour package, when issued, shall constitute the sole agreements between you and such third party suppliers, and are subject to the terms and conditions specified by each individual supplier. W Holidays assumes no responsibility for any itinerary changes imposed by airlines or local tour operator.
By utilizing the services of the suppliers, you agree that you will look to such suppliers for any disputes, accident, property damage or personal loss to you or to those traveling with you, and that neither W Holidays nor any representative of W Holidays shall be liable.
W Holidays shall not be in any way liable for any inconvenience, accidents, loss, personal injury or property damage to you or to those traveling with you in course of the trip resulting directly or indirectly from any occurrences or conditions including but not limited to delays, cancellations, change of schedule, overbooking or downgrading of accommodations, mechanical or construction breakdown, default of any third parties, criminal or terrorist activities. acts of governmental authority, social or labor unrest, hygiene, disease, customs regulations, weather conditions, Acts of God, or any other actions, omissions or conditions beyond the control of W Holidays.
W Holidays shall not be held responsible for any potential risks and\or hazards associated with travel to destination covered in our tour programs where unanticipated events may occur. Clients must be aware that there may be different living standards and practices outside of their home country including but not limited to standards of quality, hygiene, and medical treatment, provision of utilities such as water, electricity, accommodation, food preparations and services of all kinds. In consideration for embarking upon travel for which you have sought the assistance of W Holidays you hereby agrees to voluntarily assume all risks involved in such travel, whether expected or unexpected, or whether directly or indirectly the result of such travel.
W Holidays reserves the right to change the departure date of any trip, withdraw any tours,alter tour itinerary,and substitute hotels, airlines, land travel operators, and any aspect of your tour package for the convenience of the operation of tours. In the event of cancellation, alteration or substitution of such services due to the operation of the Suppliers, delays, weather, act of government authority or other causes of whatever nature beyond the control of W Holidays comparable services would be offered; and, there shall be no refund or penalties in this connection. W Holidays reserves the right to decline to accept, or retain any person as tour member if such person's physical or mental conditions, in our opinion, impede the operation of the tour. W Holidays reserves the right to cancel the tour prior to departure for any reason. Liability for such cancellation is limited to full refund of money received by W Holidays. Doing so will constitute full settlement with the tour member.
Airline, motor coach and other transportation carriers concerned shall not be liable for any act, omission or event during the time the passengers are not on board their planes or conveyances. All transportation carriers herein mentioned shall have or incur no responsibility for liability to any traveler aside from their liability as common carriers.
Hotel profiles are based upon information provided to W Holidays by hotels and cruise ships, or their representatives, including images and descriptions of individual properties. Star-rating may differ from country to country. W Holidays does its best to maintain current information, however, is not responsible for any inaccuracies, changes in features or amenities, or images provided by third parties.
Payment of the required deposit constitutes consent to all provisions of the conditions and general information contained herein for all travelers covered by the payment. The General Conditions under which you agree to utilize the services of W Holidays in arranging the tours may not be amended in any way except in writing signed by an authorized officer of W Holidays.
W Holidays reserves the right to modify this Terms & Conditions, and Customer's continued use of this service will be conditioned upon the Terms & Conditions in force at the time of use.
W Holidays makes every effort to ensure accuracy on the website and brochure; however, W Holidays cannot be held responsible for any errors or omissions in the publications.
Limitation of Liability
By booking one of our vacation packages, you acknowledge that in all events W Holidays shall not be liable for any consequential, psychological or emotional damage.
Exceptions
Some of our tour might have individual cancellation policies, which will be indicated in the specific reservation form for the tour. If individual cancellation policy not stated in the reservation form, then the policy will be the same as stated above in the cancellation and refund section.